Store Policy
Return & Refund Policy
Please read our policy carefully before placing your order. By completing a purchase, you agree to the terms below.
All Sales Are Final
Due to the nature of fragrance products and for hygiene and safety reasons, all purchases from Decantoir are considered final sale. We do not accept returns, exchanges, or issue refunds once an order has been placed and confirmed.
Why All Sales Are Final
Fragrances are intimate, personal-care products that come into direct contact with skin. Once a product has been shipped, we cannot verify that it has been stored properly or remains uncontaminated. To protect the health and safety of all our customers, and to guarantee the authenticity and integrity of every product we sell, we maintain a strict final sale policy.
This policy is standard across the fragrance decant and sample industry and ensures that every product you receive from us is fresh, sealed, and authentic.
Exceptions
While all sales are final, we stand behind the quality of our products. We will work with you to resolve the following situations:
Damaged in Transit
If your order arrives with broken vials, leaking sprays, or visible damage caused during shipping, contact us within 48 hours of delivery with photos. We will reship the affected item(s) at no cost.
Wrong Item Received
If you receive a fragrance that does not match what you ordered, contact us within 48 hours of delivery. We will ship the correct item and provide a prepaid return label for the incorrect product.
Missing Items
If your order arrives incomplete or items are missing from your package, contact us within 48 hours of delivery. We will reship the missing item(s) promptly.
Lost in Transit
If tracking shows your package is lost or has not been updated for 10+ business days, we will file a claim with the carrier and either reship your order or issue store credit at our discretion.
What Is NOT Eligible
Order Cancellations
If you need to cancel an order, please contact us immediately after placing it. We process and ship orders quickly — often within hours. Once an order has been shipped, it cannot be cancelled, and the final sale policy applies.
Cancellation requests received before shipment will be honored with a full refund to the original payment method.
How to Contact Us
If you believe your order qualifies for an exception listed above, please reach out within 48 hours of delivery:
When contacting us, please include your order number, a description of the issue, and photos if applicable. Our team typically responds within 24 hours on business days.
Chargebacks & Disputes
We encourage customers to contact us directly before initiating a chargeback or payment dispute. We are committed to resolving legitimate issues quickly and fairly. Filing a chargeback without first contacting our support team may result in the dispute being contested with all relevant documentation, including tracking information and delivery confirmation.
This policy was last updated on February 28, 2026. Decantoir reserves the right to update this policy at any time. Continued use of our website constitutes acceptance of any changes.
Have a question about your order?
Our support team is here to help. Reach out and we'll respond within 24 hours.
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