We're Here to Help
Customer Service
Have a question about your order, a product, or anything else? We'd love to hear from you.
Business Hours
Mon – Fri: 9am – 6pm EST
Sat – Sun: 10am – 4pm EST
Returns & Refunds
All sales are final. If your order arrived damaged or incorrect, contact us within 48 hours.
View Refund Policy →Send Us a Message
We typically respond within 24 hours.
Quick Answers
Check if your question is answered here first.
How long does shipping take? +
Most orders ship within one business day. Standard shipping arrives in 3–5 business days within the U.S.
Can I change or cancel my order? +
We process orders quickly! If your order hasn't shipped yet, email us immediately and we'll do our best to make changes. Once shipped, we cannot modify orders.
What if my order arrives damaged? +
Contact us within 48 hours with photos of the damage. We'll reship the affected item at no cost. All sales are otherwise final.
Are your fragrances authentic? +
100% guaranteed authentic. Every fragrance is sourced from authorized distributors. We never sell imitations.
How do I use a promo code? +
Enter your code in the discount field at checkout and click Apply. The discount will show in your total before payment.